Get that job in customer service/sales

This hands on short course have been specifically designed for people who are looking to enhance their skills, change career path and gain employment in the services sector. The program provides an opportunity to gain a taste of what it is like to work in the services sector, while developing some Nationally Recognised competencies from the Tourism, Hospitality & Events Training Package

Accreditation

This course contains Nationally Accredited units of competency from SIT07 Tourism, Hospitality and Events Training Package

Certificate

A Statement of Attainment will be issued upon successful completion of the course

Syllabus

• SITXCOM001A Work with colleagues and customers
• SITXOHS001A Follow health, safety and security procedures
• SITXCOM004A Communicate on the telephone
• SITXFIN001A Process financial transactions
• SITXC0M003A Deal with conflict situations

Duration

2 days a week for 10 weeks (100hours)

Location

1/10 Ninth Avenue Rosebud 3939

Cost

$705.00

August 2010